Terms & Conditions of Sale

TERMS AND CONDITIONS OF SALE

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Welcome to Fleurieu Wellness Collective

These terms and conditions (“Ts&Cs”) form a binding contract between you and Fleurieu Wellness Collective ("we", "us", "our"). If you are under the age of 18, a parent or legal guardian must review and agree to these terms on your behalf.

These Ts&Cs apply whenever you purchase products or services from us. Please read them carefully alongside any guidelines posted on our website or shared with you directly.

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YOUR RESPONSIBILITIES

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1.1 What We Ask of You:

• Arrive on time for your consultations.

• Maintain a courteous, respectful demeanor toward our practitioners, staff, and fellow guests at all times.

• Complete all required intake documentation accurately, ensuring we are informed of any current medical conditions, known allergies, food intolerances, medications, supplements, pregnancy status, or other relevant health details.

• Comply with our clinic health and safety guidelines.

• Engage with us in good faith, adhering to all applicable laws and these Terms.

 

1.2 International Clients: If you reside outside of Australia, it is your responsibility to verify that our products and services comply with local import laws. We are not liable for any customs confiscations or delivery restrictions in your region.

1.3 Right to Refuse Service: We reserve the right to suspend or discontinue services at our discretion if these Terms are breached.

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FEES AND PAYMENT TERMS

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• Availability: All orders are subject to product availability and our final acceptance.

• Pricing: Fees are listed in Australian Dollars (AUD) on our website or provided in writing. Applicable taxes, shipping, or international duties are the responsibility of the client.

• Payments: Payments must be made in accordance with the specific terms outlined during your booking or checkout process.

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Delivery Methods: 

 

• Customers can choose from the following delivery options during checkout:

• In-Store Collection: Available for collection from our store within 7 days.

• Delivery Fee Charge: Delivery costs will be calculated based on the destination.

 

WARRANTIES & REFUNDS

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• Order Issues: Please inspect your delivery upon arrival. Any discrepancies (such as damage or missing items) must be reported to us within 7 days of delivery.

• Allergies & Reactions: Many of our products contain natural botanicals, herbs, or potential allergens (such as nuts, gluten, or dairy). It is your responsibility to review ingredient lists prior to purchase. We do not offer refunds or exchanges for allergic or adverse reactions.

• Change of Mind: Because of the specialised nature of our offerings, refunds are not available for change of mind.

• No Guarantee of Outcomes: Wellness journeys are deeply individual; therefore, we do not guarantee specific health outcomes or cures from our products, services, or guidance.

 

INTELLECTUAL PROPERTY & CONFIDENTIALITY

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All educational materials, e-books, guides, and proprietary insights provided during your care remain the intellectual property of Fleurieu Wellness Collective. These resources are for your personal use only and must not be distributed or commercialised. (Note: You are always encouraged to share your test results and care plans with your primary physician).

 

DISCLAIMER

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Any guidance provided by our practitioners is designed to complement—not replace—the medical advice of your primary doctor. Always consult your physician for specific medical concerns or diagnoses.